Abdelrhman Rabea
As a small business owner, I couldn't afford expensive proprietary LLM APIs for our customer support. So, I embarked on fine-tuning an open-source model, Llama 2 7B, with our extensive knowledge base and past chat logs. The initial setup was challenging, involving data cleaning, formatting, and GPU allocation, but the…As a small business owner, I couldn't afford expensive proprietary LLM APIs for our customer support. So, I embarked on fine-tuning an open-source model, Llama 2 7B, with our extensive knowledge base and past chat logs. The initial setup was challenging, involving data cleaning, formatting, and GPU allocation, but the results are promising. We now have an AI assistant that understands our specific product jargon and company policies much better than off-the-shelf models. It's not perfect, but it handles about 60% of common inquiries, freeing up my human agents for more complex issues. Definitely a worthwhile investment of time!
👍❤️🤗
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